Trust Centre
Data deletion policy
Your right to erasure under UK GDPR, applied to PayslipIQ.
PayslipIQ provides educational information and estimated calculations only. It does not provide tax, legal, financial, payroll, accounting, pension, benefits or employment advice. Always verify your payslip, tax code, deductions and take-home pay with your employer's payroll department, HMRC, your pension provider, a qualified accountant, tax adviser or another appropriately qualified professional.
What we hold by default
By default, we hold:
- Email addresses of subscribers who opted in to our list (until you unsubscribe).
- Hashed IP addresses, never raw ones, for three purposes with three different lifetimes: the per-IP rate-limit window expires within 1 hour; the daily AI-call cap and its per-caller breakdown expire within 26 hours; a web-vitals performance sample carrying a hashed IP and a user agent expires within 30 days.
- First-party funnel counters: per-day counts of named events with a short allow-list of properties, no identifier of any kind. They expire after 90 days.
- Stripe payment records for purchasers (kept for the period required by HMRC and Stripe regulatory requirements, typically 6 to 7 years).
What we never store
We do not store the payslip you upload. The uploader accepts a JPEG, PNG or WebP image; PDFs are not accepted. The image is held in memory for the length of the request, is sent to our AI provider, which reads the figures off it directly rather than by OCR, and is discarded when the explanation is returned. It is never written to a database, a log or a file. Uploads are not used to train AI models.
How to request deletion
Email privacy@payslipiq.co.uk from the email address you wish to delete. We aim to action deletion requests within 14 days and to confirm completion in writing, and will in any event complete within the one month UK GDPR Article 12(3) allows.
Lawful retention exceptions
Where we are legally required to retain data (notably Stripe payment records for accounting and HMRC purposes), we retain the minimum required for the minimum required period, then delete.
Other data subject rights
Under UK GDPR you also have the right to access, rectify, restrict processing of, and port your data. We respond to access requests within 30 days. Use the same email address as above.
PayslipIQ provides educational information and estimated calculations only. It does not provide tax, legal, financial, payroll, accounting, pension, benefits or employment advice. Always verify your payslip, tax code, deductions and take-home pay with your employer's payroll department, HMRC, your pension provider, a qualified accountant, tax adviser or another appropriately qualified professional.